Refund, Cancellation & Subscription Policy

1. Introduction

This policy governs user transactions, membership cycles, cancellations, and reimbursement requests for Flowgen Vision Technologies.

2. Subscription Services

We provide monthly plans, annual memberships, usage-based billing, enterprise structures, and custom packages. Pricing and features may change at our discretion.

3. Payment Terms

By subscribing, you authorize our payment processors to charge your registered payment method. Billing error refund requests must include supporting documentation within seven (7) days.

4. Refund Policy

Because our services are intangible AI-powered digital services, refunds are generally limited once services are activated or used.

Non-Refundable Situations

• Partial use of a subscription period
• Dissatisfaction with AI-generated outputs
• Failure to cancel before renewal
• User data entry mistakes
• Failure to utilize purchased services

Eligible Refunds

• Verified duplicate charges
• Confirmed billing malfunctions
• Multiple charges caused by platform errors

Approved refunds are generally processed within 7 to 21 business days.

5. Cancellation Policy

Users may cancel subscriptions through account settings or by contacting support. Access continues until the end of the paid term, and automatic renewals stop after cancellation.

No refunds are provided for accounts terminated due to fraud, abuse, money laundering, deceptive invoices, or Terms violations.

6. Trial Services

Trials may require a valid payment method and may automatically convert into paid subscriptions unless cancelled before expiration.

7. Pricing Changes

We may adjust pricing, billing structures, and platform features. Where legally required, notice will be provided for significant pricing changes.

8. AI Service Disclaimer

AI-generated outputs may require human review and validation. Refunds are not granted solely due to perceived AI output quality concerns.

9. Fraud Prevention Measures

We monitor suspicious activity, may restrict high-risk accounts, request additional verification, and report fraudulent activity to authorities.

10. Chargebacks & Payment Disputes

Users must contact support before initiating chargebacks. Improper disputes may result in account suspension and legal recovery efforts.

11. Compliance with Ghana Financial Regulations

Users remain responsible for tax reporting, financial compliance, and adherence to applicable Ghana laws.

12. Data Retention After Cancellation

Certain records may be retained for auditing, tax compliance, legal obligations, and dispute resolution.

13. Policy Updates

This policy may be revised periodically. Continued use constitutes acceptance of the revised policy.